Billing and credits policy

New eligible accounts with a verified email receive a one-time allocation of 100 free AI credits. Accounts registered before this change retain their previous trial allowance; existing grants and balances are not reduced. This is not a monthly renewal. Free credits have no cash value, are not a deposit, cannot be withdrawn and are not intended for transfer or resale. Creating multiple accounts to bypass limits is prohibited. Availability and future free allocations may change prospectively with appropriate notice; previously purchased rights remain subject to their applicable terms and mandatory law.

AI actions consume credits based on the amount of source material, context and generated output processed. The credits charged for completed actions are shown in your usage history. The final amount is rounded to two decimal places, with a minimum of 0.01 credit for a chargeable action. Tokens are units measured by the AI provider, not characters or words. Relevant context and instructions count toward input; the displayed user text alone does not determine cost.

An action may reserve credits before completion and then reconcile them against recorded usage. A reservation is not necessarily the final charge. A completed generation can be chargeable even if you decide not to use the output. If recorded consumption appears incorrect, provide the approximate time and action through Contact us; do not send card credentials.

The system is designed to reconcile reservations and avoid duplicate final charges for the same tracked operation. Errors, interruptions and delayed updates can nevertheless occur. We will investigate substantiated reports and correct an erroneous charge or restore credits where appropriate. This does not limit a refund or remedy required by law. Repeatedly submitting a new operation may create distinct chargeable requests, so check status before retrying.

Solo is a monthly subscription that renews automatically until cancelled. Each successfully paid billing period provides 900 AI credits for that period; unused subscription credits expire at the end of that period and do not roll over. Use Manage subscription on the Billing & credits page to open the Stripe customer portal, review invoices, update payment details or cancel. If the portal is unavailable, use Contact us with the Billing topic and include your account email and an invoice reference if available, not full payment details.

Cancellation through the portal takes effect at the end of the current paid billing period; the portal shows the scheduled date. Your paid-period entitlement remains available until that date, subject to its usage limits. Unused free credits and separately purchased credit-pack balances are not removed by subscribing or cancelling. Cancellation does not itself refund a completed payment; refund requests are handled under section 5 and applicable law. Deleting an account or ceasing to use Kanten does not cancel a recurring subscription.

There is no blanket exclusion of refunds. Mandatory consumer rights, erroneous or unauthorised charges, duplicate payments and a failure to supply a paid service will be assessed under applicable law and the purchase terms. Free promotional credits are not refundable for cash. An agreed refund is normally returned through the original payment method where feasible; payment-provider processing times can vary.

Contact us promptly if you believe a charge is wrong. We may request proportionate information to identify the transaction and prevent fraud. This request does not require you to surrender a statutory remedy or a right to raise a dispute with your payment provider. Do not use the support form to send card numbers, security codes or banking passwords.

Current offers are Solo at USD 29 per month with 900 credits per paid billing period, a 500-credit pack at USD 19 and a 1,500-credit pack at USD 39. Credit packs are one-time purchases, do not renew automatically and have no expiry; unused pack credits carry over between subscription periods. The checkout displays the applicable currency, taxes, total and payment terms before purchase. A coming-later label, including Team, is not an order or a guarantee of future availability or pricing. Changes to existing purchases remain subject to the agreed terms and applicable law.